FAQ
In Response to COVID19:
-Mask MUST be worn during the entirety of your service.
-You will be asked to wash your hands before entering the salon space.
-All guest New and Present will be asked to sign a Statement of Health prior to the beginning of service along with standard Wavier & Release, Payment Authorizations, & NDA if it is not already on file. Refusing to complete forms will result in a self chosen Cancellation and you will be added to the blacklist.
Kgoody Kollection has been Barbicide Certified and proper sanitation practices will be used before & between each service.
** Please DO NOT bring any guest, friends or children whom are NOT receiving service with you your appointment. This will keep us in compliance of social distancing orders
FAQ ABOUT PRODUCTS
Items ordered at regular price are shipped within 2-3 Business Days. Items ordered during a SALE or PROMOTIONAL opportunity are shipped within 7-10 Business Days. Items ordered on BACK ORDER are shipped in 12-14 Business Days.
Q. How often should I use Kgoody Kollection Products?
Each products use is listed on each label, but here are more details that Kgoody feels will be helpful.
The Rejuvenation & Growth Rue should be used NO MORE than ONCE every 8 weeks to get the greatest results using it too frequently can cause a change to your Hairs density. Make sure to evenly coat all of your hair and cover with a shower cap or upcycled grocery bag. If available sit under a hooded dryer for the first 20 minutes to ensure your pore have opened to receive the vitamins. After the HOUR has completed rinse your hair with cold water until the water runs clear. Follow up with Kgoody Kollection Leave In.
The Quenching Oil will render the best results if used 2-3 times per week directly on your scalp sparingly, because it is heavily concentrated. She suggest applying after exiting a HOT shower. You will receive more benefit if it is NOT used in excess. Use the pads of your fingers to stimulate your scalp immediately after every application to help increase blood circulation.
The Quenching Cream will reap you the greatest rewards if used on the Hair follicles and or shafts and ends as a sealer and or aide with detangling. Excessive use on the scalp may cause adverse reactions.
The Leave In and Pre Poo can be used as needed with NO restrictions.
Can I use these Products with my children or if I have chemically treated Hair?
Absolutely! Kgoody Kollections Entire line is for use universally No one is left out. Men women children and even infants have used Kgoody Kollection Products with great results.
Q. My Quenching Cream was liquid when I recieved it, what should I do?
Do not worry, because Coconut Oil is used as Our chosen carrier with a low melting point. When stored in high heat it will liquefy. This is normal for Organic Coconut Oil based products. A few minutes in the refrigerator will help quicken the solidification process if needed.
It is best to store ALL products in COOL DRY PLACES.
Q. Can I use the Quenching Oil or Cream on my skin?
Without a doubt! Kgoody Kollection products are all 100% Natural and are easily absorbed. Continued use can help strengthen Nails, assist with softening dry skin and even help moisturize and soften a dry and brittle beard. The Leave in can even be consumed and is quite yummy!
Q. I still have more Questions, what should I do?
No problem send us a detailed email directly to Customer Service at:
help@kgoodykollection.com or toll free at 1-800-798-5211 and someone will be happy to assist you! We welcome any feedback!
Our Owner and Founder, Kgoody, stands behind her brand 100% and offers a 60 day money back guarantee*
(*restrictions apply NO REFUNDS WITH OUT PRIOR AUTHORIZATION **NO CHARGE BACKS ALL SALES MADE DURING PROMOTIONS &/OR SALES ARE FINAL).
FAQ ABOUT BOOKINGS WITH THE SALON & SPA
Q. What services do you offer?
Kgoody Kollection™ currently offers Natural Hair Styling choices exclusively to the Natural Hair Community with our CEO Kgoody , as well as other select Mini Med Spa services with our Licensed Esthetician Zoe or our feature lash artist Mahogany J . For a complete list of the services provided and real-time availability tap HERE to visit the Booking Site.
Q. Did you take walk-ins or last minute bookings?
Kgoody Kollection™ is currently Exclusively a “by appointment” business to remain in compliance with the most current CDC guidelines and Barbicide Sanitation practices , therefore, last minute appointments and/or bookings can not be accommodated unless to fill a cancelation. We encourage you to call the person you intend to book your service with to be added to the "waitlist", if the time you need not list on the website. We also offer "House-Calls" at an additional cost for the Salon Service menu, all Spa services must be completed "In-House".
Q. Where do I find the address?
Because Kgoody Kollection™ is now Exclusively a “by appointment” Salon & Spa, also to ensure the safety of our Staff and Guest the location details are only given to those with a "CONFIRMED" and Scheduled appointment. This information can be found on BOTH your confirmation which you will receive immediately after your deposit is paid and reminder email that you will receive 24 hours prior to your scheduled service.
**If you find this information is need to determine travel time here is the address to a gas station on block the the location of service. ( 1605 S Semoran Blvd, Orlando, FL 32822 )
Q. Will I loose my deposit is I need to cancel, reschedule, of edit my booking?
Remember, Kgoody Kollection™ is Exclusively a “by appointment” and Exclusive to the Natural Hair Community , therefore, last minute cancellations can have a great impact to business and that of others whom seek our services.
We hope that you will not need to cancel your appointment and do our best to meet your scheduling needs and request that you adhere to the listed cancellation policy.
Unless otherwise stated, Kgoody Kollection ™ requires a 24 hour notice for any cancellations and rescheduling of appointments. With or without notice will result in forfeit of all Down payments and listed deposits.
Needs to cancel or reschedule outside of or within this time frame can and will result in a forfeit of your Deposit and/or Booking Fees and all payments previously assessed . Upon the 3rd instance of a late cancellation or “no show” you will be required to pre-pay for appointments, or you may gladly go to a walk in basis.
Q. Can I bring someone with me to my appointment?
Please DO NOT bring any guest, friends or children whom are NOT receiving service with you your appointment. This will keep us in compliance of social distancing orders
Q. Are services available for Kids?
At Kgoody Kollection™ , our goal is to provide a relaxing adult atmosphere, offering an Exclusive Natural Hair Care Exclusively to the Natural Hair Community and Mini Med Spa services menu, ideally they are not offer to children without predetermined approval. No exceptions will be made without predetermine communication with a member of our Staff. If you do not adhere to this policy you will be asked to reschedule or your appointment will be cancelled please be advised.
Cancellation Policy
We hope that you will not need to cancel your appointment and do our best to meet your scheduling needs and request that you adhere to the cancellation policy.
Unless otherwise stated, we require 24 hour notice for cancellations and rescheduling appointments.
Needs to cancel or reschedule outside of or within this time frame or because of non adherence to the Exclusivity policy will result in a forfeit of your $20 deposit and all other prepayments. ALL SALES FINAL!